SurveyRock Support

Guides for building, distributing, and analysing surveys. If you cannot find what you need here, contact us — we reply within one business day.

Coming back after a while away?

Start with Returning to SurveyRock. It covers what changed, where your existing surveys and data are, and how to get back into your account.

New to SurveyRock?

Getting started walks through creating your first survey end to end.

Building surveys

• Survey Builder overview — how the builder is organised.
• Question types — what each of the question types does, when to use it, and the settings that matter.
• Matrix (grid) questions — asking one scale of several statements at once, and the layout settings that decide whether a grid survives a phone screen.
• Survey logic — showing, hiding, and skipping based on earlier answers.
• Generate a survey with AI — describing the survey you want and refining the draft.

Sending it out

• Distributions overview — the ways you can share a survey.
• Publishing and first responses — going live and checking the first answers arrive.
• Email campaigns — sending to a contact list, testing before you send, and following up with non-responders.

Results, account, and integrations

• Results & Analysis — reading and exporting what came back.
• Integrations — connecting SurveyRock to other tools.
• Account & Billing — plans, limits, and account settings.
• Teams and workspaces — inviting people, what each role can do, seats, and archiving a workspace.
• Security — two-factor authentication, sessions, passwords, SSO, and where we stand on certifications.
• Directory sync (SCIM) — provisioning users automatically.

Building against the API

• Getting started · Authentication · Rate limits · Errors

The full endpoint reference is generated from the API schema and lives in the sidebar under API Reference.

Still stuck?

Contact us and tell us what you were trying to do and what happened instead. If you saw an error with a reference code, include it — it tells us exactly which failure you hit.